Terms of sale

Who we are

Tinselton is a trading name of Kranthews Ltd, registered in England and Wales, company number 14373131. Registered office: 1 Westbrook Avenue, Hampton, England, TW12 2RE. VAT number GB441363417. ICO registration ZB616290. Email: hello@tinselton.co.uk.

These terms apply when you order a personalised video from tinselton.co.uk. They don't affect your statutory rights as a consumer.

What you're buying

Personalised video content created from the details you give us: for each child, two videos, a message from Santa and a video of Santa reading your child's list. Each video is an MP4 file of roughly 60 to 90 seconds at about 1080p, delivered as a private web link by email, playable in any modern browser or phone.

Santa's selfies, a set of still pictures of Santa in rooms photographed by you, are an optional extra included with your order. We make them where we can and deliver them on the same private link. If they can't be made, nothing is owed for them.

Videos are created with AI from the details you give us. Santa is an original character; no real person's face or voice is used. Your child is never depicted in a video and you never upload a photo of them.

Prices are shown in pounds sterling. The package for one child (two videos) is £19.99, charged as £10.00 and £9.99, one charge as each video is delivered. Each additional child in the same order is £16.99, charged as £8.50 and £8.49. Santa's selfies are included in the price. VAT is included in the prices shown.

Early-bird price: for orders placed by 23:59 UK time on Sunday 15 November 2026, the package for one child is £16.99, charged as £8.50 and £8.49, and each additional child is £14.99, charged as £7.50 and £7.49. The price that applies is the one shown at checkout when you place your order, and it stays the same for that order even though the videos are delivered later.

How you're charged

At checkout we save your payment card. Nothing is charged at that point. Each video is charged separately, at the moment it is delivered to you, at the price shown for it at checkout. Santa's selfies are included, so there is nothing extra to pay for them. You authorise us to make these charges when you tick the box at checkout, and we keep a record of the wording you agreed to.

If we cannot make a video, we tell you and it is never charged. If a charge is declined on the day of delivery, we hold the video and email you a link to update your card; nothing is delivered until the charge succeeds, and nothing is charged after delivery.

This is a one-off purchase. There is no subscription, no renewal and no further charge after the videos you ordered.

Starting straight away, and cancelling

Digital content: because you ask us to begin creating your videos immediately, you acknowledge at checkout that you lose the 14-day right to cancel each video once we have started making it. Until we start a video, you can cancel it from your videos page or by emailing us, and nothing is charged for it.

Your confirmation email repeats these terms and the consents you gave, so you have a copy.

Your rights if something is wrong

Under the Consumer Rights Act 2015 digital content must be of satisfactory quality, fit for purpose and as described. If a video is faulty, or a detail you gave us is wrong in it, we will re-make it free of charge. If we can't put it right within a reasonable time, you get a full refund for that video. See our refund policy.

What you must not do

Upload a photo that contains any person. Our automated check rejects such photos and deletes them immediately; see the privacy notice.

Provide details that are unlawful, hateful or intended to distress a child. We moderate scripts and may decline to make a video, in which case nothing is charged.

Resell the videos or present them as anything other than a personalised gift.

Availability and tax

Tinselton is for customers in the UK. We can't accept orders from Switzerland at the moment. Prices are in pounds sterling and include VAT. The last day to order for delivery by Christmas Eve is 18 December 2026, subject to the honest wait time shown at checkout before you save your card; in the final days that wait may run past Christmas Eve, and the checkout will say so.

Complaints and law

Email hello@tinselton.co.uk with your order reference and we'll reply within 2 working days. These terms are governed by the law of England and Wales and you can bring proceedings in the courts of the UK nation where you live.